Get Answers by Five Towns Limousine
Please Read The Helpful Information Below Before Calling Us
Where can I view the Limos?
Nassau County, NY. You are invited to a personal viewing.
Are there any additional fees?
20% gratuity plus any tolls or parking. There is no sales tax for limos with a capacity of more than 15 people. Prices vary based on day of the week, the number of hours. Currently, we do not charge a fuel surcharge.
What is required to make a reservation?
A credit card deposit is required. Proms require a signed contract by a parent.
What is the cancellation policy?
All deposits are non-refundable. Reservations not cancelled 30 days prior to the date of event, 50% of the total bill will be charged to your credit card. For reservations cancelled 1 week prior to the event, you will be charged 100% to your credit card. Proms require a 45 days notice of cancellation or the full balance is due.
Is there a charge for extra stops?
Weddings, and nights out as many stops as you need – within reason – are included. We allow 2 pickups and 2 drop offs for proms.
Is there any hourly minimum?
5 hours on hourly reservations on week-ends, 3 hours for Weddings, 6 hours for Jr. Proms, 10 hours for Sr. Proms, 6 hours for party Buses
When is the balance due?
The balance is due when the limo arrives at the first pick up location. The chauffeur needs to be paid in full, minus the deposit left on the credit card. Full payment by credit card must be arranged in advance with our office personnel; we accept Visa, MC & Amex. Checks are accepted as payment only when received in the office 3 weeks prior to the reservation. Proms sometimes require payment in full 3 weeks in advance.
How much deposit is required?
Deposits are generally 25% of your total bill. Proms and bus reservations require a minimum $500 deposit. Cash is not accepted for deposits, only credit cards.
When does my time start and end?
The time starts when the limo arrives at the first pick up address. The time ends when the final drop off is made, if you are dropped off other than your pick up location, travel time will be charged. Overtime will be charged at 15 minutes past the hour. Garage time (1 hour each way) is applied when the pick up and drop off is over 20 miles from our garage.
What forms of payment do you accept?
We accept Visa, Master Card, Amex. Checks will be accepted as final payment only when received by our office 3 weeks prior to your event.
Is liquor served in the limo?
New York State Department of Transportation law prohibits us from providing alcoholic beverages in our Limos. However, you may bring your own if you are 21 years of age or older. We will provide cups, ice and ice water, soda upon request.
Can we leave our valuables in the limo when we leave the vehicle?
We highly recommend that you take all of your valuables with you when you leave the limo. We are not responsible for any lost or stolen property of our clients.
What happens if someone vomits in the limo?
Stand back, we will clean up the mess and you will pay the driver $350.00 in cash. If you feel sick while in the limo, we will provide a bucket if needed. If you use the bucket and don’t miss, there is no charge. We reserve the right to refuse intoxicated client's entry back into our limos. Should we feel you are intoxicated and in need of medical attention or are combative. An occupant of the limo will accompany such person home, or we will call for paramedics, for your wellbeing.
Can we smoke in your vehicles?
We have a NO SMOKING policy that is strictly enforced. However, we would be happy to make as many stops as you’d like in order to facilitate your needs outside the limo.
Do your vehicles have the proper permits and insurance?
We comply and are governed by the NYSDOT. We have all the proper licenses and permits to travel in and throughout the state of New York . We carry liability insurance of $1,500,000.00 for your protection and peace of mind.
Are your drivers qualified to drive your vehicles?
Our professional drivers are all CDL certified, (bi yearly medical) and are randomly tested for drugs and alcohol as required by the State of NY. They are also 19A qualified.